Política de reembolso

Guaranteeing your Satisfaction and Quality

At SYRAMID STUDIO LLC, our commitment is to provide our valued customers with artisanal, unique, and high-quality resin products, along with exceptional service. While we strive for complete satisfaction with every order, we understand that unexpected situations may occasionally arise. Should an issue occur, we are here to address it promptly and efficiently.

We kindly ask that all customers review their order details carefully before finalizing a purchase. Due to the handmade nature of our products, we only accept exchanges or resolutions under the following circumstances:

1. Defective or Damaged Products

If your item arrives defective or damaged, please contact our customer service team within 7 days of receiving your order. We will review the issue and provide an appropriate resolution, which may include a replacement or a full refund, depending on the situation.

2. Incorrect Item Received

In the rare event that you receive an item that does not match your original order, please notify us within 7 days of receipt. We will correct the error promptly and at no additional cost to you.

These policies allow us to maintain the quality and service standards that are fundamental to SYRAMID STUDIO LLC.

For any questions or concerns, please do not hesitate to contact our customer service team. We truly appreciate your trust and support and hope you enjoy your handcrafted resin experience.

Business Name: SYRAMID STUDIO LLC
Contact Information: syramidstudio@gmail.com